Welcome to Albin and Co Solicitors, specialising in
We are confident that Albin & Co. will provide you with first class advice and representation. If however you feel that in any way dissatisfied with the service you have received, please initially contact the fee-earner with conduct of your case to see if it can be resolved.
We are authorised and regulated by the Solicitors Regulation Authority (SRA). We are committed to providing the very best quality legal advice and client care. We strive to provide all of our clients with an efficient and effective service. If you wish to discuss how your service could have been improved please contact Chris Albin who is the Partner responsible for complaints resolution on 0118 957 4018 or E-mail email@example.com or alternatively write to him at Albin & Co. 46a West Street, Reading, RG1 1TZ. We have a procedure in the event of a complaint being made and will provide you with all relevant information immediately. We are permitted 8 weeks to consider your grievance. If we are unable to resolve the problem with you, you may ask the Legal Ombudsman to deal with the complaint. The Legal Ombudsman can be contacted at :
T. 0300 550300
PO BOX 6806
Please be aware that any complaint to the Ombudsman must usually be made within 6 months of your receipt from us of a final written response (as of 9th July 2015, this will increase to 12 months), or within 12 months of the act or omission about which you are complaining.
As of 1st February 2013, the Legal Ombudsman the following changes were made.
The time limit for accepting a complaint has increased to 6 years from the date of act/omission or 3 years from when the complainant should have known about the complaint. This new time limit will be introduced gradually and the Legal Ombudsman will not accept complaints where the act or date of awareness go beyond 6th October 2010.
Alternative complaints bodies (such as Ombudsman Services the website is www.ombudsman-services.org ) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.
We would agree to use this scheme.
Should you wish to consult the Solicitor’s Regulations Authority (SRA) handbook, their link can be found on the Albin & Co Ltd website www.acsolicitors.co.uk
If we enter into a contract with you and/or you become our client of our firm by electronic means (such as by e-mail or online) then, in addition to any rights of redress you may have through the Legal Ombudsman, you may be entitled to use an EU online dispute resolution platform to assist with any complaint or dispute you may have about our services. This online platform can be found at. https://ec.europa.eu/odr
We do have an e-mail address you may contact in this regard and that is firstname.lastname@example.org