Welcome to Albin and Co Solicitors, specialising in
We are confident that Albin & Co. will provide you with first class advice and representation. If however you feel that in any way dissatisfied with the service you have received, please initially contact the fee-earner with conduct of your case to see if it can be resolved.
If you wish to discuss how your service could have been improved please contact Chris Albin who is the partner responsible for complaints resolution on 0118 957 4018 or E-mail firstname.lastname@example.org or alternatively write to him at Albin & Co. 46a West Street, Reading, RG1 1TZ.
We have a procedure in the event of a complaint being made and will provide you with all relevant information immediately. We are permitted eight weeks to consider your grievance. If we are unable to resolve the problem with you, you may ask the Legal Ombudsman to deal with the complaint. The Legal Ombudsman can be contacted at :
PO BOX 6806
- 0300 550300
The Ombudsman’s office will decide whether they are able to deal with the referral and will check that the referral is made within 6 months from our response to the complaint or that it is made within 6 years of the act or omission complained of or that it was made within 3 years from the date of you knowing of it or that exceptional circumstances exist.
We are required to advise you that alternative complaints bodies (such as Ombudsman Services: https://ombudsman-services.org ) exist which are competent to deal with complaints about legal services.
We have however, chosen not to adopt an alternative dispute resolution process. If, therefore, you wish to complain further you should contact the Legal Ombudsman or the SRA (as appropriate).
Furthermore Albin & co Ltd is regulated by the Solicitors Regulation Authority (SRA) and we are duty bound to comply with the SRA Standards and Regulations which include a set of Principles and various codes of conduct. If the complaint is about Albin & co or its relevant fee earners conduct and you consider we have acted in breach of our regulatory obligations as set out by the SRA and if you are not happy with the outcome of your complaint, you can refer the matter to the SRA to review.