Welcome to Albin and Co Solicitors, specialising in
COMPLAINTS
We are confident that Albin & Co. will provide you with first class advice and representation. If however you feel that in any way dissatisfied with the service you have received, please initially contact the fee-earner with conduct of your case to see if it can be resolved.
If you wish to discuss how your service could have been improved please contact Catherine Brymer who is the partner responsible for complaints resolution on 0118 957 4018 or E-mail catherinebrymer@albinandco.co.uk or alternatively write to him at
Albin & Co
46a West Street
Reading, RG1 1TZ
We have a procedure in the event of a complaint being made and will provide you with all relevant information immediately. We are permitted eight weeks to consider your grievance.
If we are unable to resolve the problem with you, you may ask the Legal Ombudsman to deal with the complaint. The Legal Ombudsman can be contacted at :
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
www.legalombudsman.org.uk
T. 0300 550300
The Ombudsman’s office will decide whether they are able to deal with the referral and will check that the referral is made within 6 months from our response to the complaint or that it is made within 6 years of the act or omission complained of or that it was made within 3 years from the date of you knowing of it or that exceptional circumstances exist.
Time limits for referring a complaint to the Legal Ombudsman will be not later than:
- one year from the date of the act or omission being complained about; or
- one year from the date when the complainant should have realised that there was cause for complaint.
The Legal Ombudsman will retain the ability to apply Rule 4.7, which allows an Ombudsman to exercise discretion to extend the 1 year time limit for specific cases if, on the evidence, it was fair and reasonable to do so.
We are required to advise you that alternative complaints bodies (such as Ombudsman Services: https://ombudsman-services.org ) exist which are competent to deal with complaints about legal services.
We have however, chosen not to adopt an alternative dispute resolution process. If, therefore, you wish to complain further you should contact the Legal Ombudsman or the SRA (as appropriate).
Furthermore, Albin & co Ltd is regulated by the Solicitors Regulation Authority (SRA) and we are duty bound to comply with the SRA Standards and Regulations which include a set of Principles and various codes of conduct. If the complaint is about Albin & co or its relevant fee earners conduct and you consider we have acted in breach of our regulatory obligations as set out by the SRA and if you are not happy with the outcome of your complaint, you can refer the matter to the SRA to review.